1)   SupportCalls with Outlook 2.4
An ITIL guided, helpdesk system for team to log, collaborate and analyze support cases in Outlook with Exchange. Auto-process incoming support requests, send automated emails/SMS, web UI for technicians and end-users, KB, SLA, statistics & reporting.
Helpdesk, Service desk, CRM, Customer Service, SLA, ITIL, Service Level Agreements, SMS, Skype, Email monitoring,